Support request
Bare with me on this rant…..On friday I received an email, I was one of several recipients. I hit ‘reply all’ typed a message and hit ‘send’.
Sounds simple right?
Wrong.
I presume the original sender put a typo in one of the addresses (so I haven’t a clue why he didn’t experience this problem) because my mail provider sent me a message saying “One of these addresses is screwed up, I cant send it”
Ok, not a huge problem. Except it is, because it then tries again an hour later. Then again an hour later. Then again an hour later.
Each recipient (including me) before the erroneous address receives a fresh copy of this email each and every hour. How nice for us all! so I email my service provider & ask for them to stop the message resending. I helpfully told them that I was using their webmail and attached copies of the message and error message to help them out.
I later receive a reply saying “We think you might be a robot sent from the future to infiltrate & bring down our copmpany by sending us a support request”. Well, something along those lines anyway. So I follow the instructions to verify that I’m not a robot from the future.
Another email comes “You aren’t a robot from the future after all, so we’ve stuck your address on a list to let you email us”.
Then another “Although you aren’t a robot from the future, we can’t rule out that you might be working for them. You attached something to your message that might destroy mankind so we deleted your email. If you really want us all to die, put it in a zip file and send again and we will open it without question…”
So I do and try again.
Another email: “Although you aren’t a robot from the future, we can’t rule out that you might be working for them. You attached something to your message that might destroy mankind so we deleted your email. If you really want us all to die, put it in a zip file and send again and we will open it without question…”
I scream loudly, and resend the message, plus “Your server rejects my zipped attachment saying I need to zip it, so you can jolly well fix it without my attachments”
Next reply: “We’ve got your request, we might look at it later if we have time”.
A few days later: <techie bit> “I see you used our webmail service, do you have to? Try using an email client and route your outgoing mail through googlemail or something instead”. </techie bit> Right, so rather than address or even acknowledge my problem, they suggest I don’t use their services. great.
My reply “When I’m at home I do just that, but I’m at work and therefore have no option other than your webmail. That doesn’t actually help right now anyway, since I have already sent the message and if I used a different service now, the message would continue to keep coming every hour!” I then gave them step by step instructions on how to solve my problem.
Another repsponse: “The address you sent this to doesn’t exist, despite the fact that you’ve used it for all the previous conversations that you’ve waffled on in your blog about”.
So I scream again, and resend the message from my work email account to the same support address.
Response: “We think you might be a robot sent from the future to infiltrate & bring down our copmpany by sending us a support request”.
AAAAGGGHHHHHHHH!!!!!
I follow the instructions again, am again reassured that I’m not a futuristic robot, then “We’ve got your request, we might look at it later if we have time”.
Finally I get another email: “I followed your instructions and it seems to have done the trick. By the way, I notice you used our webmail service, you should try using an email client and routing your outgoing mail somewhere else”.
I slap my forehead & decide to heed the phrase “If you don’t have anything nice to say…”
So 5 days, 120 emails and 16 support emails later, tranquility returns to the inboxes of myself and my friends.
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http://blog.pygmygoat.net/ Stu
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http://blog.pygmygoat.net/ Stu
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Lou
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Lou
